PC999 Privacy Policy —
Your Data, Our Responsibility

Welcome to PC999. This Privacy Policy details our commitment and practices regarding the collection, storage, use, and protection of personal information belonging to users of our platform.

PC999 is one of Bangladesh's most trusted online gaming platforms. We believe your privacy is a fundamental right, and protecting it is our responsibility. Please read this Privacy Policy carefully before using any PC999 service.

This policy applies when you use our services through the PC999 website, mobile app, or any other digital channel. Continued use of PC999's services constitutes your acceptance of the terms of this Privacy Policy.

PC999 collects only the information needed to provide its services. We collect two types of data:

Information Provided Directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential Address
• National ID or passport details (for KYC verification)
• Payment method details (bank account number, mobile banking number)
• Any information provided at the time of account registration

Automatically Collected Information:

• IP address and device information
• Browser Type & Operating System
• Your browsing behavior and gaming history on the site
• Login time, session data, and transaction history
• Data Collected via Cookies & Tracking Technologies

PC999 uses the information collected for the following purposes:

• Account Management: To create, verify, and manage your account.
• Identity Verification (KYC): To confirm your identity and help prevent fraud and money laundering.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and provide assistance.
• Promotional Communications: To keep you informed about bonuses, offers, and updates (with your consent).
• Security Assurance: To prevent cyberattacks, fraud, and unauthorized access.
• Legal Obligations: To meet regulatory compliance requirements.
• Service Improvement: To analyze and improve the user experience.

PC999 does not use your information for any purpose beyond what is stated above. Your explicit consent is obtained before your data is used for any marketing purpose.

The PC999 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for the core functionality of the site. Without these, the site cannot operate properly.
• Performance Cookies: Collects site usage statistics that help us improve our services.
• Functionality Cookies: Used to remember your preferences and settings.
• Session Cookies: Used to maintain your login session. Automatically deleted when the browser is closed.

PC999 does not sell or rent your personal information to third parties. However, your data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment gateway providers to process your transactions.
• Identity Verification Services: With an approved verification service provider to complete the KYC process.
• Legal Requirements: When required by a court order or a mandatory request from a regulatory authority.
• Fraud Prevention: With authorized security agencies to prevent suspicious activity.
• Business Succession: In the event of a company merger or acquisition (members will be notified in advance).

Any information sharing is carried out under strict confidentiality agreements. Third parties are not permitted to use this information for any other purpose.

PC999 follows the highest industry standards to protect your personal information. Our security measures include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall & Intrusion Detection: Advanced technology is used to prevent unauthorized access.
• Regular Security Audits: Regular cybersecurity reviews conducted by third-party specialists.
• Access Control: Only authorized personnel have access to the data they need.
• Data Backup: Regular backups are taken and stored securely in separate locations.
• Two-Factor Authentication: Two-factor authentication is available to keep your account secure.

Every registered member on the PC999 platform has the following rights over their own data:

• Right to Access: You may request details of what information we hold about you.
• Right to Correction: You may request corrections to any inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your data unless a legal obligation requires us to retain it.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of the above rights, please contact our customer support team. We aim to respond to your request within 30 business days.

PC999 is a platform exclusively for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• Any account found to belong to a minor is immediately suspended.
• Any data inadvertently collected from a minor is deleted immediately.

The PC999 platform uses various third-party services, including game software providers and payment gateway providers. These third parties have their own privacy policies.

• Game software providers process gaming data in accordance with their own privacy policies.
• Payment providers handle financial data under their own security protocols.
• PC999 is not responsible for the privacy practices of third-party services.

We work only with trusted and verified third parties who are equally committed to data protection.

PC999 may update this Privacy Policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Launching New Services or Features
• Security Infrastructure Improvements
• Changes to Business Operations

For significant changes, we will notify you via email or a platform notification. Continued use of PC999 after any changes have been made will be considered acceptance of the updated policy.

If you have any questions, comments, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 through the PC999 platform
• Support Ticket: By logging into your account and contacting the support section

We may need to verify your identity before processing any data-related requests. Your privacy is always our top priority, and we aim to respond as promptly as possible.